FAQ (Frequently Asked Questions)

Do you have any video tutorials? 

  • Yes, we will be hosting videos to walk you through some of the steps for Financial Aid.  They can be found here.


How do I start the FAFSA? How do I start the financial aid process?

  • You can watch a helpful overview of the financial aid process, starting with the FAFSA, here .


How do I create an FSA ID? What do I do if I forgot my FSA ID or password?

  • You can watch a helpful tutorial here .


What is the IRS Data Retrieval Tool? 

  • The IRS Data Retrieval Tool is a new, electronic tool which imports your filed tax information directly into the FAFSA application.
  • Due to recent changes in federal financial aid regulations, tax filers (students and parents of dependent students) must complete the IRS Data Retrieval Tool instead of submitting copies of federal tax returns (IRS form 1040) to financial aid offices.
  • For helpful instructions regarding this process, click here.


If I cannot complete the IRS Data Retrieval Tool, what should I do?
How do I request a Tax Return Transcript?

  • If you filed your taxes electronically within the last two weeks or if you filed your taxes by mail within the last eight weeks, the IRS Data Retrieval Tool may not be available to you yet. Log back onto the FAFSA and try again in a few days.
  • Depending on your tax filing status, some families are not eligible to use the IRS Data Retrieval Tool.  In such cases, the Federal Department of Education requires tax filers to obtain a “Tax Return Transcript” from the IRS. 
  • Click here  for helpful instructions regarding the Tax Return Transcript. DO NOT DELAY! It may take the IRS several weeks to process your request!
  • If you file a foreign or Puerto Rican tax return, you must submit signed copies of your tax return to the Financial Aid Office.


How do I Complete the Self-Certification for my Loan?
What is the Cost of Attendance?

  • If you are receiving a loan, you may need to provide information about your cost of attendance to your lender. You can find the specific details you need to fulfill this requirement here .


How can I learn more about specific financial aid policies? 

  • All of the financial aid policies for this award year can be found in the Financial Aid Handbook. Click here to view the Undergraduate or Graduate Financial Aid Handbook. 
Biola University
13800 Biola Ave. La Mirada, CA 90639