Loan Exit Counseling

As all loans must be paid back, the federal government has made it mandatory that student borrowers complete Loan Exit Counseling prior to graduation. This counseling will explain and help you understand your loan repayment. Please complete the following online counseling for each category in which you received a loan. To determine the loans you received while at Biola University, please reference your financial aid documents or your student account billing statements (be sure to check documents for all years of attendance, as you may have received different loan types in different years).

Category 1: Institutional loans held by Biola University

Complete online counseling if you have any of the following loans:

  • Federal Perkins Loan
  • Federal Nursing Loan
  • Biola University Loan
  • Hermann Institutional Loan
  • Freeman-Aitken-Sommerville (FAS) Institutional Loan
  • Helen Grace Colbert Yates Institutional Loan

If it is your first time logging in, you will need your Heartland Key, which can be obtained by calling Heartland ECSI at (888) 549-3274 (Biola's school code is RG). If you have any questions regarding a loan in Category 1, please contact the educational loan specialist or administrator in the accounting office at (562) 903-4760.

Category 2: Direct/Stafford Loans

Complete Loan Exit Counseling

If you have any questions regarding a loan in Category 2, please contact the Financial Aid Office at (562) 903-4742.